Refund Policy

Due to the nature of food-grade and consumable products, Forest Flame does not accept returns.

​

A replacement or refund will be considered only if:

• The product was damaged during transit, or

• The incorrect product was shipped

To raise a valid request:

• Customers must record a continuous, unedited video showing:

  • The sealed package

  • The entire unboxing process

  • The damaged or incorrect product

• The video must be submitted within 48 hours of delivery

Claims without video evidence will not be accepted.

• Claim review: within 48 hours

• Replacement shipment: within 2 business days (if approved)

• Refund processing: within 7 business days to the original payment method

Forest Flame’s decision on claims is final.